Bags and accessories in our Core Collections are made of 100% genuine cowhide leather. We also have products that are made of PVC, Raffia, and Canvas.
Yes, our bags are proudly made by local leather craftsmen with raw materials sourced locally as well.
No genuine leather looks and feels the same. Since our bags are made of genuine material, some bags may have natural stretch marks that cannot be chemically-treated and processed.
Personalization is available for bulk custom orders. Contact us to request for a quotation.
Select the item/s you wish to purchase and ADD TO CART. You can continue shopping, or VIEW CART and Proceed to Checkout. At checkout, you can log in to your existing account, create a new one, or checkout as a guest.
You may also visit our pop-up store in Ayala Vertis North located at the 2/F Bridgeway or drop by our space in Retail Lab, Rockwell Power Plant Mall.
Kindly allow 1 – 2 business days for order processing. Shipment will take 3 – 5 days upon order confirmation depending on the location.
We process and complete orders as soon as we receive them. If you have any modification requests or need to cancel, please contact us as soon as possible and provide your order confirmation number as soon as possible. We cannot guarantee that we will be able cancel or modify, but we will try our best to accommodate such requests.
We are happy to help you. Please contact us via email or through our social media channels and provide us a copy of your order confirmation, payment receipt, and a clear photo of the item you received for verification purposes. We will follow-up with next steps as soon as possible.
We are happy to help with damaged items. Please email or send us a message on social media with a brief description of the damage, the order number and your complete shipping information. We will follow-up with next steps as soon as possible. COSTAL will determine the best resolution and may ask to see a product in person before making a decision. Please note that COSTAL is not responsible for normal wear and tear, such as staining or dye fading.
Yes, we accept major Credit / Debit Card payments.
Yes, we do. Transfers can be made through BDO or BPI. Bank details will be provided upon payment. Online payments can also be made through Dragonpay.
We have PayPal and GCash via PayMongo. We also accept Cash on Delivery via Entrego.
Installment payments are also available via Billease. Read more about the "Buy Now, Pay Later" program.
We will send a notification with tracking details once your package is out for delivery. Within Metro Manila: 1 – 2 business days upon courier pick-up Greater Manila Area: 1 – 2 business days upon courier pick-up Provincial: Luzon: 2 – 4 business days upon courier pick-up Visayas & Mindanao: 3 – 5 business days upon courier pick-up International: 3 – 5 business days upon dispatch from our headquarters
We ship nationwide and in the following countries: USA, Singapore, Hong Kong, Japan, China, Taiwan, Malaysia, Australia, UAE, Saudi Arabia, Oman, Bahrain, Qatar, and Canada. As of the moment, we do not deliver to PO Boxes. If your order is addressed to a PO Box, it will be delayed as we will have to contact you for a house address.
Domestic delivery is via Entrego while international shipping is via DHL.
Yes, we have a “Pick-up” option available. Store pick-up is only open every Mondays, Wednesdays, and Fridays from 9:00 AM to 5:00 PM. Please notify us ahead before booking a rider.
We will send a notification with tracking details once your package is out for delivery.
Rates may vary by destination and the size and weight of your order. A more detailed representation of shipping costs will be provided upon checkout. Refer below for updated fees effective September 6, 2021.
We normally accept returns and exchanges for unused products within 14 days after placement of order.
Please contact us to submit a return request, and we will get back to you with the next steps.
We accept exchanges within a period of 30 days upon purchase of unused item. You may send us a message for this reqest.
Products that are within the warranty period are eligible for repairs free of charge. Proof of purchase from COSTAL will be required for any repair services. Each case will be dealt with on an individual basis and repairs may take up to 2 weeks, excluding shipping time.
Before using your leather item, we recommend that you use a leather protector to preserve it, but this is not a necessary step. You may use our COSTAL Leather Balm.
For light cleaning, we recommend spot cleaning with a leather cleaner which is available in COSTAL (check Leather Balm). Please test any products you are applying to the bag in a hidden spot first to make sure you are okay with the final result before applying to the whole bag. For deep cleaning, see a cobbler or a leather professional.
Leather is a natural hide and some items may have variations in the material. More than an imperfection, this is a unique characteristic of raw materials and an indicator that your bag is genuine and high quality. Creases in most bags are unavoidable due to packaging, but should diminish as you use it.
When not in use, please store in a cool, dry area in the dustbag provided with your purchase. To keep its shape and form, we recommend to insert fillers as you store it.
Yes, our online shop is open and are processing your orders everyday. We appreciate your patience as delays may be anticipated. Our customer support is available to help you.
We are taking all the necessary precautions we can to keep our employees safe and minimize the risk of transmission of COVID-19, including:
Email us at costal.online@gmail.com or contact us here.
